Request Tracker (RT) is a popular open-source ticketing system used by organizations to manage their customer support and project management needs. In this tutorial, we will cover the steps to install Request Tracker on OpenBSD.
Before we start with the installation of Request Tracker, we need to make sure that our OpenBSD system is up to date. Run the following commands:
# pkg_add -u
# pkg_info -u
These commands will update the package database and display any updates available for the installed packages. If there are any updates, run the following command to install them:
# pkg_add -uU
To install Request Tracker, we need to install some packages first. Run the following command to install the required packages:
# pkg_add -vvvv p5-CPAN p5-DBI p5-DBIx-Simple p5-Email-Send p5-Email-MIME p5-HTML-Mason p5-Module-Build p5-YAML
This command will download and install all the required packages.
Now that we have installed the required packages, we can install Request Tracker. Run the following command to install Request Tracker:
# cd /usr/local/src
# wget https://download.bestpractical.com/pub/rt/release/rt-5.0.1.tar.gz
# tar -xvzf rt-5.0.1.tar.gz
# cd rt-5.0.1
# perl ./configure --with-web-handler=fastcgi --with-db-type=Pg --enable-gd --enable-graphviz
# make
# make install
This command will download and install Request Tracker.
After installing Request Tracker, we need to configure it to match our requirements. Run the following commands to configure Request Tracker:
# cd /usr/local/rt5
# chown -R _rt:_rt var log etc
# bin/initdb --action insert --dba root --prompt-for-dba-password
# bin/rt-setup-database --action init --dba root --prompt-for-dba-password
# bin/rt-server --listen-http --port 8080
The first command changes the ownership of the directories containing RT files to the _rt user and group. The second command initializes the database. The third command sets up the RT database schema. The fourth command starts the RT server.
Now that we have installed and configured Request Tracker, we can access it from a web browser. Open a web browser and navigate to http://server_IP_address:8080/, replacing server_IP_address with the IP address of your server.
You will be presented with the Request Tracker login screen. Enter the default RT login credentials:
Username: root
Password: password
After logging in, you can change the default password and start using Request Tracker to manage your customer support and project management needs.
In this tutorial, we have covered the steps to install and configure Request Tracker on OpenBSD. You can further customize it using Request Tracker's documentation.
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