How to Install Zammad on OpenBSD

Zammad is a popular open-source help desk and ticketing system that can help organizations manage customer inquiries, complaints, and feedback. If you're looking to install Zammad on your OpenBSD server, these are the steps you need to follow:

Prerequisites

Before installing Zammad, you'll need to ensure that your OpenBSD server meets the following requirements:

• OpenBSD 6.3 or later.
• A FQDN (fully qualified domain name) that has been configured with a valid SSL/TLS certificate.
• At least 2GB of RAM and 2 cores.

You'll also need to ensure that you have sudo access on your server.

Step 1: Install Required Dependencies

Zammad requires several dependencies to run on your OpenBSD server, including:

• Elasticsearch (>= 5.x)
• Ruby (>= 2.5.1)
• PostgreSQL (>= 9.6)
• Node.js (>= 6.9.x)

You can install all of these dependencies using the OpenBSD package manager, pkg_add:

sudo pkg_add postgresql ruby node elasticsearch

Once you have installed the dependencies, you'll need to configure PostgreSQL to run as a service at startup. You can do this by adding the following line to your /etc/rc.conf.local file:

postgresql_flags="-l /var/postgresql/data"

You can start the PostgreSQL service by running:

sudo /etc/rc.d/postgresql start

Step 2: Install Zammad

You can download the latest version of Zammad from the official website:

wget https://ftp.zammad.com/zammad-latest.tar.gz

Next, extract the downloaded file and move it to the /opt directory:

sudo tar -xzf zammad-latest.tar.gz -C /opt

Once the extraction is complete, you'll need to create a symbolic link to the latest Zammad version:

sudo ln -s /opt/zammad-* /opt/zammad

Finally, change the ownership of the Zammad directory to the zammad user and group:

sudo chown -R zammad:zammad /opt/zammad

Step 3: Configure Zammad

Before starting Zammad, you'll need to configure a few settings. First, create a new PostgreSQL database and user:

sudo -u _postgresql createdb zammad_production
sudo -u _postgresql createuser zammad

Next, set the password for the zammad user:

sudo -u _postgresql psql -c "ALTER USER zammad WITH ENCRYPTED PASSWORD 'your_password';"

Replace 'your_password' with a strong password.

Next, create a new file called zammad.env in the /opt/zammad directory:

nano /opt/zammad/.env

Add the following content to the file:

RAILS_ENV=production
SECRET_KEY_BASE=`bundle exec rake secret`
TZ=UTC
ES_URL=http://localhost:9200
RAILS_SERVE_STATIC_FILES=true
ZAMMAD_ES_INDEX=zammad_production
DATABASE_URL=postgresql://zammad:your_password@127.0.0.1/zammad_production

Replace 'your_password' with the password you set for the zammad PostgreSQL user earlier.

Step 4: Initialize Zammad

Now that you've configured Zammad, you can initialize it by running the following commands:

cd /opt/zammad
sudo -u zammad -H bin/rails db:create db:migrate db:seed
sudo -u zammad -H ES_FORCE_EXIT=1 bin/rake searchindex:rebuild

Step 5: Start Zammad

Finally, you can start the Zammad service by running the following command:

cd /opt/zammad
sudo -u zammad -H bundle exec rails s -b 0.0.0.0 -p 80

This will start the Zammad server and make it accessible at http://YOUR_SERVER_IP.

Conclusion

Congratulations! You've successfully installed Zammad on your OpenBSD server. You can now start using Zammad to manage customer inquiries and support tickets.

If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!

Alternatively, for the best virtual desktop, try Shells!