In this tutorial, we will guide you through the process of installing OTOBO on OpenSUSE Latest. OTOBO is an open-source helpdesk and trouble ticketing software that provides a flexible and customizable solution for managing customer support requests.
Before proceeding, make sure you have the following prerequisites:
Before installing any new software, it is always recommended to update the system.
sudo zypper update
OTobo requires some dependencies to be installed to work correctly.
sudo zypper install gcc glibc glibc-devel make tar wget openssl ca-certificates
Go to the OTobo download page and download the latest stable version in the format of a .tar.gz file.
wget https://www.otobo.de/download/otobo-10.0.8.tar.gz
Extract the downloaded file and navigate into the extracted folder.
tar xzf otobo-10.0.8.tar.gz
cd otobo-10.0.8
Run the installer script.
sudo ./bin/otobo.Console.pl -y
The installation process will take some time, and you can follow the progress in the terminal.
Once the installation is complete, you will see a message, like "Installation complete. URL: http://localhost/otobo/index.pl"
OTobo configuration files are located in /opt/otobo/otobo/Kernel/Config/Files/. You can edit these files to change the default configuration of the software.
To access OTOBO, go to your browser and open the URL that was specified at the end of the installation process. If you followed the tutorial exactly, it would be: http://localhost/otobo/index.pl
Note that you may need to modify the URL based on your server's IP address or domain name.
That's it! You have successfully installed OTOBO on OpenSUSE latest. You can now use it to manage and track support tickets for your organization or business.
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