OpenSupports is an open-source help desk and support ticket system. It allows you to manage customer inquiries and support requests in an efficient and organized manner. In this tutorial, we will guide you on how to install OpenSupports on OpenSUSE Latest, step by step.
It's always a good practice to update your system packages before installing any new software. Use the following command to update your system packages:
sudo zypper update
OpenSupports requires some additional packages to run correctly. Use the following command to install necessary dependencies:
sudo zypper install apache2 apache2-mod_php7 php7-mysqlnd php7-gd php7-json php7-mbstring php7-zip mariadb mariadb-client mariadb-server
By default, OpenSUSE Latest ships with PHP 7.2 version. OpenSupports requires PHP 7.3 or higher to function. You can install the latest version of PHP using the following command:
sudo zypper install php7 php7-mysqlnd php7-gd php7-json php7-mbstring php7-zip
After installing PHP, modify the PHP configuration file /etc/php7/apache2/php.ini and set the following values:
memory_limit = 256M
upload_max_filesize = 100M
post_max_size = 100M
The first step of OpenSupports installation is to download the source code from the official website. Use the following command to download OpenSupports:
sudo wget https://www.opensupports.com/download/opensupports-latest.zip
After downloading the source code, extract it using the following command:
sudo unzip opensupports-latest.zip -d /var/www/opensupports
sudo chown -R www-data:www-data /var/www/opensupports
OpenSupports requires a database to store and manage customer inquiries and support requests. Use the following command to log in to the MariaDB database server:
sudo mysql -u root -p
Once you are logged in, create a new database, user and give the required privileges:
CREATE DATABASE opensupports;
CREATE USER 'opensupports'@'localhost' IDENTIFIED by 'password';
GRANT ALL PRIVILEGES on opensupports.* to 'opensupports'@'localhost';
FLUSH PRIVILEGES;
QUIT;
OpenSupports requires a virtual host configuration to run. Use the following command to create a new virtual host configuration file /etc/apache2/conf.d/opensupports.conf:
sudo nano /etc/apache2/conf.d/opensupports.conf
Add the following virtual host configuration:
<VirtualHost *:80>
ServerAdmin your@email.com
ServerName your-domain-name.com
DocumentRoot /var/www/opensupports
ErrorLog ${APACHE_LOG_DIR}/opensupports.error.log
CustomLog ${APACHE_LOG_DIR}/opensupports.access.log combined
<Directory /var/www/opensupports>
AllowOverride All
Require all granted
</Directory>
</VirtualHost>
Save and close the file using CTRL+X, Y, then ENTER.
Restart Apache service to apply changes:
sudo systemctl restart apache2
Open your web browser and visit http://your-domain-name.com/. You will see the OpenSupports installation page. Follow the on-screen instructions to complete the installation.
During the installation, you will be prompted to enter the database details. Use the following details:
opensupportsopensupportspasswordlocalhostFinally, you will be asked to create an admin user. Enter the required details and click the install button. Once the installation is complete, you will see the OpenSupports dashboard.
Congratulations! You have successfully installed OpenSupports on OpenSUSE Latest. You can now start managing customer inquiries and providing support to your users.
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