Request Tracker is an open-source issue tracking system that simplifies and streamlines the incident management process. It can be used in various industries, including IT support, HR, and project management. This tutorial will guide you through the steps to install Request Tracker on OpenSUSE latest version.
Before installing Request Tracker, you should have the following:
Before starting with the installation, it’s always recommended to update the system to the latest version. Open the terminal and run the following command:
sudo zypper update -y
It will take a few minutes to download and install the updates.
Request Tracker needs several dependencies to be installed before starting the installation. You can easily install all required dependencies by running the following command:
sudo zypper install apache2 perl perl-App-cpanminus perl-Digest-MD5 perl-Email-Address perl-Email-Address-List perl-Encode-Locale perl-FCGI perl-DBD-MySQL perl-DBI perl-DateTime perl-DateTime-Format-MySQL perl-DateTime-Format-ISO8601 perl-DateTime-Format-Strptime perl-Devel-StackTrace perl-Digest-SHA perl-ExtUtils-MakeMaker perl-FindBin perl-Getopt-Long perl-HTTP-Message perl-IO-Socket-SSL perl-IPC-System-Simple perl-JSON perl-libwww-perl perl-Locale-Maketext perl-Locale-Maketext-Fuzzy perl-Locale-Maketext-lexicon perl-Module-Pluggable perl-Module-Refresh perl-Module-Install perl-Net-IP perl-Net-SMTP-SSL perl-Parse-RecDescent perl-Term-ReadKey perl-Text-Password-PasswordQuality perl-Text-Quoted perl-Text-Template perl-Time-HiRes perl-Time-Piece perl-Crypt-SSLeay perl-YAML libapr-util1 libapr1 libexpat1 libsqlite3-0 libapr-util1-dbd-mysql libapr1-dbd-mysql
It will take some time to download and install all the required dependencies.
Now, it’s time to download the Request Tracker from the official website. You can download the latest version using the following command:
wget https://download.bestpractical.com/pub/rt/release/rt-5.0.1.tar.gz
After the download is complete, extract the archive using the following command:
tar xvfz rt-5.0.1.tar.gz
Once the extraction is complete, navigate into the extracted directory:
cd rt-5.0.1
To install Request Tracker, you need to run the installation script using the following command:
sudo ./configure --with-web-user=wwwrun --with-web-group=www --enable-graphviz
It will check for all the dependencies and configure the installation. After that, make the binaries using the following command:
sudo make install
After installing Request Tracker, set the ownership and permissions for the directory and files:
sudo chown -R wwwrun:www /opt/rt5
sudo chmod 0770 /opt/rt5/var /opt/rt5/etc
Now, start the Apache server using the following command:
sudo systemctl start apache2
To verify the installation, open your web browser and navigate to http://localhost/rt. You should see the Request Tracker login page.
In this tutorial, you learned how to install Request Tracker on OpenSUSE latest version. Request Tracker is a powerful tool for issue tracking and incident management, and its installation is straightforward following the steps mentioned in this tutorial.
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