osTicket is a widely used open-source support ticket system that is used to manage incoming customer support requests. In this tutorial, we will guide you on how to install osTicket on the latest version of OpenSUSE.
Before we start installing osTicket, ensure that your system meets the following requirements:
The first step is to download the latest version of osTicket from their website. Use the following command to download the osTicket archive file:
$ sudo wget https://github.com/osTicket/osTicket/archive/v1.15.zip
Use the following command to extract the downloaded osTicket archive:
$ sudo unzip v1.15.zip
This will extract the osTicket files in the folder named osTicket-1.15.
Move the extracted osTicket files to the Apache document root directory, which is /srv/www/htdocs/. Use the following command to move the files:
$ sudo mv osTicket-1.15/upload/* /srv/www/htdocs/
Use the following command to login to the MySQL/MariaDB server:
$ sudo mysql -u root -p
Enter the MySQL root password when prompted. Create a new database for osTicket using the following command:
CREATE DATABASE osticket_db;
Now, create a new database user and grant all permissions to the osTicket database using the following command:
GRANT ALL PRIVILEGES ON osticket_db.* TO 'osticket_user'@'localhost' IDENTIFIED BY 'password';
Note: Replace password with a strong password of your choice.
Open the browser and navigate to http://localhost to start the osTicket installation process. Follow the on-screen installation wizard to complete the installation process.
When prompted to enter the database details, enter the following information:
Once the installation process is complete, you will be asked to create an admin account for osTicket. After this step, you can start using osTicket to manage incoming support tickets.
Congratulations! You have successfully installed osTicket on OpenSUSE latest.
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