How to Install OTOBO on POP! OS Latest

OTOB0 is a free and open-source ticketing system software that can be installed on multiple operating systems, including POP! OS Latest. In this tutorial, we will be learning how to install OTOBO on POP! OS Latest.

Prerequisites

• A user account with sudo privileges
• An internet connection

Step 1: Update System Packages

Before installing OTOBO, you need to ensure that your system packages are up-to-date. To do this, open the terminal and run the following command:

sudo apt update && sudo apt upgrade

This will update and upgrade all installed packages on the system.

Step 2: Install Required Dependencies

OTOB0 requires several dependencies to be installed before installation. To install these dependencies, run the following command:

sudo apt install apache2 mariadb-server libapache2-mod-fcgid libencode-perl libdbd-mysql-perl libtimedate-perl libnet-dns-perl libsoap-lite-perl libtext-csv-xs-perl libjson-xs-perl libapache2-mod-perl2 libpdf-api2-perl libcrypt-eksblowfish-perl libcrypt-eksblowfish-perl libcrypt-cbc-perl libcrypt-rijndael-perl libcrypt-openssl-rsa-perl libencode-hanextra-perl libmail-imapclient-perl libtemplate-perl libcrypt-ssleay-perl libxml-libxml-perl libxml-libxslt-perl libyaml-libyaml-perl libuuid-tiny-perl -y

This will install all the dependencies required by OTOBO.

Step 3: Create a New Database

After installing the required dependencies, you need to create a new database for OTOB0. To create a new database, run the following command:

sudo mysql

This command will open the MySQL prompt. Now, run the following command to create a new database:

CREATE DATABASE otobo;

You can change the name of the database as per your requirements.

Step 4: Create a New MariaDB User

Next, you need to create a new MariaDB user for OTOBO. To do this, run the following command:

CREATE USER 'otobouser'@'localhost' IDENTIFIED BY 'password';

Replace the 'password' with your desired strong password.

Now, you need to grant all the necessary privileges to the new user for the OTOBO database. Run the following command to do this:

GRANT ALL PRIVILEGES ON otobo.* TO 'otobouser'@'localhost';

Flush the privileges by running the following command:

FLUSH PRIVILEGES;

Exit from the MySQL prompt by running this command:

exit

Step 5: Download and Install OTOBO

Now, it's time to download and install OTOBO. Run the following commands to do this:

wget https://github.com/RotherOSS/otobo/archive/v10.0.1.tar.gz
tar -xvf v10.0.1.tar.gz
sudo mv otobo-10.0.1 /var/www/html/otobo
sudo chown -R www-data:www-data /var/www/html/otobo
sudo a2enmod fcgid
sudo a2enmod perl
sudo systemctl restart apache2

This will download the latest version of OTOBO and move the files to the /var/www/html/otobo directory. It will also set the required permissions for the OTOBO directory and restart the Apache service.

Step 6: OTOBO Configuration

Now, you need to configure OTOBO. Run the following command to configure OTOBO:

sudo /var/www/html/otobo/scripts/otobo.Configure.pl

Follow the on-screen instructions to configure OTOBO according to your requirements.

Step 7: Finalize OTOBO Installation

The final step is to finalize the installation of OTOBO. To do this, run the following command:

sudo /var/www/html/otobo/scripts/otobo.Finalize.pl

Follow the on-screen instructions to finalize the installation of OTOBO.

Conclusion

OTOB0 is now installed on POP! OS Latest. You can now access the OTOBO web interface by typing the IP address of your server in the web browser. If you faced any issues while following this tutorial, feel free to ask questions in the comment section below.

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