OpenSupports is an open-source ticketing system for customer support. It is easy to use and customizable to fit your specific needs. In this tutorial, we will guide you through the process of installing OpenSupports on POP! OS Latest.
Connect to your server via SSH. In order to connect, open your terminal and type the following command:
ssh username@ip_address
Replace username with your server's username and ip_address with its IP address.
Before installing OpenSupports, we need to install some dependencies:
sudo apt update && sudo apt upgrade
sudo apt install apache2 mysql-server php libapache2-mod-php php-mysql php-gd php-xml php-mbstring unzip wget
We will download OpenSupports from their official website.
cd /var/www/html/
sudo wget https://www.opensupports.com/downloads/OpenSupports.zip
sudo unzip OpenSupports.zip
sudo mv OpenSupports-master opensupports
rm OpenSupports.zip
Next, we will create a MySQL database for OpenSupports.
sudo mysql -u root
You will be prompted to enter your MySQL root password. Once you are in the MySQL prompt, run the following commands:
CREATE DATABASE opensupports;
CREATE USER 'opensupports'@'localhost' IDENTIFIED BY 'password';
GRANT ALL ON opensupports.* TO 'opensupports'@'localhost';
Replace password with a strong password of your choice.
We will now configure OpenSupports to use the MySQL database we just created.
cd /var/www/html/opensupports/
sudo cp config.dist.php config.php
sudo nano config.php
Replace the following lines in the config.php file with the information for your MySQL database:
define('DB_HOST', 'localhost');
define('DB_NAME', 'opensupports');
define('DB_USER', 'opensupports');
define('DB_PASS', 'password');
Save and exit the file by pressing CTRL+X, followed by Y, and then ENTER.
We need to grant file permissions to Apache2 for OpenSupports to function properly. Run the following command:
sudo chown -R www-data:www-data /var/www/html/opensupports/
sudo chmod -R 755 /var/www/html/opensupports/
We need to enable some PHP modules for OpenSupports to work.
sudo phpenmod gd xml mbstring
sudo systemctl restart apache2
You can now access OpenSupports via your favorite web browser by navigating to http://your_server_ip/opensupports/. You will be greeted with the installation screen. Follow the instructions on the screen to complete the installation.
You have successfully installed OpenSupports on your POP! OS Latest server. You can now use it as your customer support ticketing system.
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