UVDesk is a powerful open-source helpdesk software that you can use to manage your customer queries efficiently. This tutorial will guide you through the process of installing UVDesk on POP! OS Latest.
Before installing UVDesk on your system, you need to ensure that you have the following prerequisites:
Before installing any software on your computer, you should ensure that your system is up to date. Run the following command to update your system:
sudo apt update && sudo apt upgrade
UVDesk requires a web server and PHP to function. Run the following command to install Apache and PHP on your system:
sudo apt install apache2 libapache2-mod-php7.4 php7.4 php7.4-{cli,gd,imap,mbstring,xml,zip,curl,mysql}
UVDesk requires a database to store user data. You can install MySQL by running the following command:
sudo apt install mysql-server
During installation, you will be prompted to set a root password for the MySQL server.
You can download the latest version of UVDesk from the UVDesk website. Once done, use the following commands to move it to the /var/www/html/ directory and extract the files:
sudo mv ~/Downloads/uvdesk.tar.gz /var/www/html/
cd /var/www/html/
sudo tar -xzvf uvdesk.tar.gz
After extracting the UVDesk files, you need to configure Apache to serve the UVDesk site. Create a new Apache configuration file using the following command:
sudo nano /etc/apache2/sites-available/uvdesk.conf
And add the following content:
<VirtualHost *:80>
ServerAdmin admin@example.com
DocumentRoot /var/www/html/uvdesk/
ServerName example.com
<Directory /var/www/html/uvdesk>
Options -Indexes
AllowOverride All
</Directory>
ErrorLog ${APACHE_LOG_DIR}/error.log
CustomLog ${APACHE_LOG_DIR}/access.log combined
</VirtualHost>
Replace example.com with your domain name.
Next, enable the newly created virtual host:
sudo a2ensite uvdesk.conf
Finally, restart Apache for the changes to take effect:
sudo systemctl restart apache2
Open your web browser and go to http://your-server-ip-address/uvdesk/ to start the installation process. Follow the on-screen instructions to install and configure UVDesk.
During the installation process, you will need to enter the MySQL database details. Use the following command to create a new database and user:
sudo mysql
And then, run:
CREATE DATABASE uvdesk_db;
CREATE USER 'uvdesk_user'@'localhost' IDENTIFIED BY 'secure_password';
GRANT ALL PRIVILEGES ON uvdesk_db.* TO 'uvdesk_user'@'localhost';
FLUSH PRIVILEGES;
EXIT;
Replace 'secure_password' with a strong password.
UVDesk is now installed and ready to use! You can start customizing the settings and features to suit your needs.
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