Zammad is an open-source help desk and ticketing system that can be used for customer support, problem tracking, and more. In this tutorial, we will guide you through the steps to install Zammad on POP! OS latest.
Before you proceed with the installation, make sure that:
Zammad requires a PostgreSQL database to store its data. Follow the steps below to install PostgreSQL:
Open the terminal by pressing Ctrl+Alt+T or searching for it in the Applications menu.
Update the package list and upgrade the system by running the following command:
sudo apt update && sudo apt upgrade
Run the following command to install PostgreSQL:
sudo apt install postgresql postgresql-contrib
Once the installation is complete, start the PostgreSQL service with the following command:
sudo systemctl start postgresql
You can also enable the service to start at boot by running:
sudo systemctl enable postgresql
Now that PostgreSQL is up and running, we can proceed with the installation of Zammad.
Open the terminal and run the following command to add the Zammad repository:
echo 'deb https://dl.packager.io/srv/zammad/zammad/stable/ubuntu/20.04.repo main' | sudo tee /etc/apt/sources.list.d/zammad.list
Next, import the repository key with the following command:
curl -s https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
Update the package list to include the new repository by running:
sudo apt update
Finally, run the following command to install Zammad:
sudo apt install zammad
Once the installation is complete, run the following command to initialize the Zammad database:
sudo zammad run rake db:create
Now start the Zammad service with the following command:
sudo systemctl start zammad
You can also enable the service to start at boot by running:
sudo systemctl enable zammad
Zammad is now installed and running on your POP! OS system. You can access it by opening your web browser and navigating to:
http://localhost:3000
Note that you may need to replace localhost with the IP address of your server if you are accessing it remotely.
In this tutorial, you learned how to install Zammad on POP! OS latest. You now have a powerful help desk and ticketing system at your disposal to handle customer support requests, problem tracking, and more. Happy troubleshooting!
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