osTicket is a popular open source ticketing system that can help with managing customer support requests. This tutorial will guide you through the installation process on the latest version of POP! OS.
Before installing any new software, ensure that the system is up to date with the latest security patches and feature enhancements. Open the terminal and run the following commands:
sudo apt update
sudo apt upgrade -y
osTicket requires a web server like Apache and a scripting language such as PHP. To install these, run:
sudo apt install apache2 php libapache2-mod-php php-gd php-mysql php-curl php-xml php-mbstring php-ldap php-apcu -y
osTicket requires some additional PHP modules to function properly. Install them using:
sudo apt install php-imap php-cli php-zip php-json php-intl -y
osTicket supports various database systems, but in this tutorial, we will be using MySQL. Install it with:
sudo apt install mysql-server -y
sudo mysql_secure_installation
The second command runs the interactive script to secure the MySQL installation.
Create a new database and user for osTicket using the following commands:
sudo mysql -u root -p
This will launch the MySQL shell. Enter the password for the MySQL root user.
CREATE DATABASE osticket;
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost' IDENTIFIED BY 'password';
FLUSH PRIVILEGES;
EXIT
Replace 'password' with a strong password of your choice.
Download the latest version of osTicket from https://osticket.com/download/ and extract it to /var/www/html/osticket:
sudo wget https://github.com/osTicket/osTicket/archive/v1.15.1.zip -O /tmp/osticket.zip
sudo unzip /tmp/osticket.zip -d /var/www/html/
sudo mv /var/www/html/osTicket-1.15.1/ /var/www/html/osticket
Set web server ownership and permissions with the following commands:
sudo chown -R www-data:www-data /var/www/html/osticket
sudo chmod -R 755 /var/www/html/osticket
Copy the sample configuration file and edit it with your MySQL database details:
sudo cp /var/www/html/osticket/include/ost-sampleconfig.php /var/www/html/osticket/include/ost-config.php
sudo nano /var/www/html/osticket/include/ost-config.php
Edit the following lines to match your MySQL database credentials:
define('DBNAME', 'osticket');
define('DBUSER', 'osticketuser');
define('DBPASS', 'password');
define('DBHOST', 'localhost');
Open a web browser and navigate to 'http://your_server_ip/osticket/setup', where 'your_server_ip' is the IP address of your POP! OS.
Complete the installation wizard by filling out the required information such as your company name, email addresses, and help desk preferences.
After the installation is complete, delete the osticket/setup directory:
sudo rm -rf /var/www/html/osticket/setup
Restart Apache, MySQL, and PHP-FPM to enable the new settings:
sudo systemctl restart apache2
sudo systemctl restart mysql
sudo systemctl restart php7.4-fpm
You can now access osTicket by going to 'http://your_server_ip/osticket/' in a web browser. Log in with the email and password you created during the installation.
Congratulations! You've successfully installed osTicket on POP! OS Latest.
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