Installation Tutorial for Helpy on Ubuntu Server

Introduction

Helpy is an open-source customer support platform to manage customer inquiries and support tickets. This tutorial guides you through the installation of Helpy on Ubuntu Server Latest. Here are the prerequisites that you need in order to complete the installation process:

• Ubuntu Server latest
• Root access to your server
• Knowledge of basic command-line usage in Ubuntu Server

Step 1: Update Ubuntu

Before doing anything, update the Ubuntu environment with the following command: sudo apt-get update && sudo apt-get upgrade

Step 2: Install MySQL

Helpy requires a MySQL database for managing customer data. Run the following command to install MySQL: sudo apt-get install mysql-server

Step 3: Configure MySQL

Once you’ve installed MySQL, you need to configure it. Run the following command in order to perform the initial configuration: sudo mysql_secure_installation

Step 4: Create a database

Let's create a database for Helpy in MySQL. Log in to your MySQL shell: mysql -u root -p Create the database Helpy using the following query: CREATE DATABASE helpy; Create a MySQL user with a password: CREATE USER 'helpy'@'localhost' IDENTIFIED BY 'password'; Grant all privileges to the user on the Helpy database: GRANT ALL PRIVILEGES ON helpy.* TO 'helpy'@'localhost' IDENTIFIED BY 'password'; Flush the MySQL privileges so the changes take effect: FLUSH PRIVILEGES; Exit the MySQL shell by typing exit;

Step 5: Install and configure Helpy

By default, Ubuntu Server doesn’t have Ruby or RubyGems pre-installed. We need these to install Helpy. Install these by running the following command: sudo apt-get install ruby-full ruby-dev build-essential redis-server libcurl4-openssl-dev libssl-dev Once you’ve successfully installed and setup Ruby, install the Helpy gem through the following command: sudo gem install helpy

Create the Helpy configuration file: sudo nano /etc/helpy.conf

Add the following content to this file:

production:
  secret_key_base: some_secure_key
  db_host: localhost
  db: helpy
  db_username: helpy
  db_password: password
  mail_server: your.smtp.server.com
  mail_port: 25
  mail_username: your_username
  mail_password: your_password
  mail_domain: your_domain.com
  s3_bucket: your-s3-bucket

Replace some_secure_key, your.smtp.server.com, your_domain.com, and your-s3-bucket with appropriate values.

Save and exit the file by typing CTRL-X, Y, then Enter.

Step 6: Initialize Helpy

Initialize Helpy's database: helpy initialize

And then, start Helpy using the following command: helpy start

##Conclusion You’ve successfully installed Helpy on Ubuntu Server. You can access the application by going to http://your.ip.address:8080 in your web browser.

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