How to Install OTOBO on Ubuntu Server Latest

In this tutorial, we will guide you through the process of installing OTOBO on Ubuntu Server Latest. OTOBO is a Web-based user service management system that helps businesses manage their customer support services.

Prerequisites

Before you start with the installation process, make sure you have the following:

• Ubuntu Server installed and updated to the latest version.
• At least 2GB of RAM and 10GB of storage space
• Access to the root or a sudo user

Step 1: Install Apache, MySQL, and PHP

1. Update the system by running:

   sudo apt-get update
   

2. Install the Apache webserver and PHP by running:

   sudo apt-get install apache2 mysql-server php php-mysql php-gd perl -y
   

3. Once the installation is complete, launch the MySQL secure installation by running:

   sudo mysql_secure_installation
   

4. Follow the instructions provided to set up a secure MySQL installation.

Step 2: Download and Extract OTOBO

1. Download OTOBO from the official website by running:

   wget https://files.otobo.org/otobo-10.0.1.tar.gz
   

   Note: Replace the version number with the latest version if available.

2. Extract the downloaded file by running:

   tar xvf otobo-10.0.1.tar.gz
   

Step 3: Install OTOBO

1. Move the extracted folder to the Apache document root directory (/var/www/html/) by running:

   sudo mv otobo-10.0.1 /var/www/html/otobo
   

2. Change the ownership of the OTOBO folder to the Apache user by running:

   sudo chown -R www-data:www-data /var/www/html/otobo/
   

3. Set the correct file permissions for the OTOBO folder by running:

   sudo chmod -R 755 /var/www/html/otobo/
   

4. Create a new database for OTOBO by running:

   sudo mysql -u root -p
   mysql> CREATE DATABASE otobo;
   mysql> CREATE USER 'otobo'@'localhost' IDENTIFIED BY 'password';
   mysql> GRANT ALL PRIVILEGES ON otobo.* TO 'otobo'@'localhost';
   mysql> FLUSH PRIVILEGES;
   mysql> exit;
   

   Note: Replace 'password' with a secure password of your choice.

5. Run the OTOBO installation wizard by accessing the following URL in your browser:

   http://your_server_ip/otobo/installer.pl
   

6. Follow the on-screen instructions to complete the OTOBO installation process.

Step 4: Access OTOBO

1. Once the installation is complete, access OTOBO by running:

   http://your_server_ip/otobo/
   

2. Login to the OTOBO web interface using the credentials you created during the installation process.

Congratulations! You have successfully installed OTOBO on your Ubuntu Server Latest.

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