OpenSupports is an open-source ticket management software that helps businesses manage their customer support operations. In this tutorial, we will guide you on how to install OpenSupports on Ubuntu Server.
To install OpenSupports, you will need the following:
First, update the Ubuntu server by running the following command:
sudo apt-get update && sudo apt-get upgrade
This will update all packages installed on your Ubuntu server.
OpenSupports requires some additional packages to function correctly. You can install these packages by running the following command:
sudo apt-get install php-mysql php-xml php-mbstring php-curl php-gd php-zip unzip
Once these packages are installed, restart the Apache or Nginx web server using the following command:
sudo systemctl restart apache2
OR
sudo systemctl restart nginx
OpenSupports requires a database to store all its data. You can create a new database for OpenSupports using the following command:
sudo mysql -u root -p
You will be prompted to enter the root password. Once you are authenticated, run the following command to create a new database:
CREATE DATABASE opensupports;
Next, create a new user and grant them access to the database using the following command:
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupportsuser'@'localhost' IDENTIFIED BY 'password';
Make sure to replace the 'opensupportsuser' and 'password' with your preferred credentials.
Once the user is created, run the following command to save the changes:
FLUSH PRIVILEGES;
To install OpenSupports, you need to download the latest version from the official website. You can do this with the following command:
wget https://github.com/opensupports/opensupports/releases/download/v4.3.0/opensupports.zip
This will download the latest version of OpenSupports into your Ubuntu server. Extract the downloaded package by executing the following command:
sudo unzip opensupports.zip -d /var/www/html/
This command will extract the files and folders from opensupports.zip to /var/www/html/ directory.
With the files in place, you need to configure OpenSupports. First, rename the configuration file with the following command:
sudo mv /var/www/html/config.example.php /var/www/html/config.php
Then, edit the configuration file with your preferred text editor:
sudo nano /var/www/html/config.php
Find the section that reads:
$db_settings = array(
'db_host' => 'localhost',
'db_user' => 'root',
'db_password' => '',
'db_name' => 'opensupports'
);
In this section, replace the default values with your MySQL or MariaDB database details. For example:
$db_settings = array(
'db_host' => 'localhost',
'db_user' => 'opensupportsuser',
'db_password' => 'password',
'db_name' => 'opensupports'
);
Save and close the file.
Once you have configured OpenSupports, you need to secure it. In Ubuntu, the security of web applications can be improved by configuring the UFW firewall. To do this, run the following commands:
sudo ufw allow 'Apache Full'
sudo ufw allow 'Nginx Full'
These commands open up the typical web ports for either Apache or Nginx. If you are unsure which web server you are using, run the following command:
sudo apache2ctl -t
If the output includes the following line, then you are running Apache:
Syntax OK
Otherwise, you are running Nginx.
With OpenSupports installed and configured, you can access it by opening a web browser and typing in your server IP address or domain name into the address bar.
http://<your-ip-address-or-domain-name>/admin
The default login credentials for OpenSupports are:
adminadminAfter logging in, change the password and start using OpenSupports to manage your customer tickets.
In this tutorial, we have covered how to install OpenSupports on Ubuntu Server. If you followed the guide step-by-step, you now have a fully functioning ticket management system running on Ubuntu that you can use to manage your customer support.
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