Request Tracker (RT) is an open-source issue tracking system that can manage tasks and workflows for any organization. In this tutorial, we will be guiding you on how to install Request Tracker on Ubuntu Server Latest.
You will need to have the following before starting this tutorial:
Before starting with the installation of Request Tracker, ensure that your Ubuntu server system is up-to-date by running the commands below:
sudo apt update
sudo apt upgrade
To install Request Tracker, we need to first install some required dependencies. Run the following command to install them:
sudo apt install perl make build-essential libdbd-mysql-perl libgd-graph-perl libapache2-mod-perl2 apache2 libapache2-mod-fcgid libapache2-mod-perl2-dev libapache2-mod-authn-pam libcrypt-ssleay-perl libnet-ldap-perl libauthen-radius-perl libcrypt-eksblowfish-perl libdate-calc-perl libsql-abstract-perl libmodule-install-perl
Once we have installed the dependencies, we can proceed to download and extract the Request Tracker software package. Run the following commands to download and extract the Request Tracker:
cd /tmp
wget https://download.bestpractical.com/pub/rt/release/rt-5.0.1.tar.gz
tar zxf rt-5.0.1.tar.gz
Now that we have extracted the Request Tracker software package, we can continue with the installation. Run the following command to configure and install the Request Tracker:
cd rt-5.0.1/
sudo perl ./configure --with-web-user=www-data --with-web-group=www-data --enable-graphviz
sudo make install
After the installation of Request Tracker is complete, we need to configure the Apache web server to serve the Request Tracker web interface. Run the following commands to create the Apache virtual host configuration file:
sudo cp /opt/rt5/etc/rt-apache.conf /etc/apache2/sites-available/rt.conf
sudo ln -s /etc/apache2/sites-available/rt.conf /etc/apache2/sites-enabled/
sudo a2enmod fcgid
Before we can start using Request Tracker, we need to restart the Apache web server. Run the following command to do so:
sudo service apache2 restart
After restarting the Apache web server, we can access the Request Tracker web interface by visiting the URL:
http://<server-ip-address>/rt/
You should see the Request Tracker login page. You can log in using the default username root and the password password.
In this tutorial, we have successfully installed Request Tracker on Ubuntu Server Latest. You can now start using Request Tracker to manage your organization's tasks and workflows.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
