How to Install Helpy on Void Linux

Helpy is a powerful help desk system that can handle both customer support and knowledge base management. It can be installed on Void Linux to help streamline your organization's support system by providing a platform for communication between users and the support team.

In this tutorial, we will go through the steps involved in installing Helpy on Void Linux. We will be installing Helpy via GitHub, which will require you to have Git installed on your system. This tutorial will guide you through the process of installing Helpy step-by-step.

Prerequisites

To install Helpy on Void Linux, you will need the following:

• A server running Void Linux with sudo-level access
• A user account with sudo-level access
• Git installed on your server

Step 1: Install Required Dependencies

Before we start, we need to make sure that our system is up-to-date and has all the necessary dependencies required for Helpy to function properly. To do this, we can run the following command:

sudo xbps-install -yu libcurl-devel libxml2-devel libxslt-devel mariadb mariadb-client mariadb-devel ruby ruby-devel rubygems

Step 2: Clone Helpy Repository

Next, we need to clone the Helpy repository from GitHub. We will be using Git to do this. Run the following command in the terminal:

git clone https://github.com/helpyio/helpy.git

This will clone the repository to your current working directory.

Step 3: Install Required Gems

Now we need to install the required gems for Helpy. Gems are Ruby packages that provide additional functionality. To install the required gems, navigate to the Helpy directory:

cd helpy

Then run the following command:

sudo gem install bundler
bundle install

This will install the required gems.

Step 4: Configure the Database

To configure the database, you need to create a new database in Mariadb. Run the following command to log in to the MariaDB server as the root user:

sudo mysql -u root -p

Enter the root password when prompted.

Next, create a new database for Helpy:

CREATE DATABASE helpydb;

Then create a new user and give it permission to access the database:

GRANT ALL ON helpydb.* TO 'helpyuser'@'localhost' IDENTIFIED BY 'your_password_here';

Replace "your_password_here" with your preferred password. This user will be used by Helpy to access the database.

Step 5: Configure Application Settings

Helpy has a configuration file that you need to edit for the application to work. Rename the sample.env file to .env:

cp sample.env .env

Then open the .env file with a text editor:

nano .env

Update the following configuration options:

DB_NAME=helpydb
DB_USER=helpyuser
DB_PASS=your_password_here

Ensure that the default SMTP settings are commented out:

# Enable this to use SMTP settings
#MAIL_METHOD=smtp
#SMTP_ADDRESS=
#SMTP_PORT=587
#SMTP_USERNAME=
#SMTP_PASSWORD=
#SMTP_DOMAIN=
#SMTP_AUTHENTICATION=:plain
#SMTP_TLS=true

This will allow you to test Helpy without configuring the email settings yet.

Step 6: Run the Setup Script

Helpy comes with a setup script that initializes the database and creates a default user account. Run the following command in the Helpy directory:

bundle exec rake helpy:setup

This will prompt you to enter a few details, such as the site name and the email address of the default administrator.

Step 7: Start the Helpy Server

Now that Helpy is configured, you can start the Helpy server by running the following command:

bundle exec rails server -b 0.0.0.0 -p 3000

This will start the Helpy server and bind it to all available network interfaces.

Step 8: Accessing Helpy

You can now access Helpy by visiting the following URL in your web browser:

http://<your_server_IP>:3000

Replace with the IP address of your server. You will see the Helpy login page. Log in with your administrator email and password that you created during step 6.

Conclusion

With Helpy installed, you have a powerful help desk system that can handle both customer support and knowledge base management. Follow the above steps to install Helpy on your Void Linux server and start streamlining your support system today.

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