How to Install OTOBO on Void Linux

OTobo is a popular and free open-source ticketing software that provides a flexible and comprehensive solution for managing customer inquiries and complaints. In this tutorial, we will guide you through the process of installing OTOBO on Void Linux.

Prerequisites

Before you begin with the installation, make sure your system meets the following prerequisites:

• Access to the command-line interface on Void Linux.
• A user with sudo privileges.
• A running instance of the Apache web server with the required modules and PHP 7.2+ installed.

Install OTOBO

Follow the steps below to install OTOBO on your Void Linux machine:

1. Update the system package information by running the following command:

   sudo xbps-install -S
   

2. Install the required packages for Apache2 and PHP by running the command:

   sudo xbps-install -S apache2 php php-mysqli php-gd php-mbstring php-xml
   

3. Download the latest version of OTOBO by running the command:

   wget -O otobo.tar.gz https://ftp.otobo.org/pub/otobo/otobo-latest.tar.gz
   

4. Extract the downloaded package using the following command:

   tar -xzvf otobo.tar.gz
   

5. Move the extracted files to the Apache document root directory:

   sudo mv otobo/* /var/www/localhost/htdocs/
   

   Note: Replace /var/www/localhost/htdocs/ with the path to your Apache document root directory.

6. Set the permissions for the OTOBO files:

   sudo chown -R www-data:www-data /var/www/localhost/htdocs/
   

   Note: Replace www-data with your Apache user.

7. Create a MySQL user and database for OTOBO by running the following commands:

   sudo mysql -u root -p
   create database otobo;
   create user 'otobo'@'localhost' identified by 'otobo_password';
   grant all privileges on otobo.* to 'otobo'@'localhost';
   flush privileges;
   exit;
   

   Note: Replace otobo_password with a strong and secure password.

8. Open the HTTPD configuration file:

   sudo nano /etc/httpd/conf/httpd.conf
   

   Add the following lines at the end of the file:

   Alias /otobo /var/www/localhost/htdocs/
   <Directory /var/www/localhost/htdocs>
      Options FollowSymLinks
      AllowOverride All
   </Directory>
   

9. Restart the Apache web server for the changes to take effect:

   sudo rc-service httpd restart
   

10. Access the OTOBO installation page from your web browser by navigating to http://your_server_ip/otobo. Follow the on-screen instructions to set up and configure OTOBO.

Congratulations! You have successfully installed OTOBO on Void Linux.

Conclusion

In this tutorial, we have demonstrated how to install OTOBO on a Void Linux machine with the Apache web server and PHP 7.2+ installed. By following the above steps, you can easily set up a powerful ticketing system to manage customer inquiries and complaints in a flexible and comprehensive manner.

If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!

Alternatively, for the best virtual desktop, try Shells!