In this tutorial, we will go through the steps to install OpenSupports on Void Linux, a lightweight, fast and secure operating system. OpenSupports is an open-source support ticket system that allows users to request help, report issues, and track responses from support teams.
Before installing any packages, it is essential to update the system with the latest packages and security patches. To do so, run the following command:
xbps-install -Su
This will update the system package database and install any available updates.
OpenSupports requires several dependencies to be installed before we can proceed with the installation. To install them, run the following command:
xbps-install -Syu apache mariadb php php-json php-mysqli php-openssl php-session
To download OpenSupports, navigate to the official website at https://www.opensupports.com/ and click on the "Download" button. This will give you the latest version of OpenSupports in a ZIP file.
Once you have downloaded the file, extract it to your web server's document root directory:
cd /var/www/htdocs
unzip opensupports_latest.zip
Next, we need to create a database and user for OpenSupports to use. To do this, log into MariaDB using the following command:
mysql -u root -p
You will be prompted to enter the root password for MariaDB. Once you have logged in, create a database for OpenSupports:
CREATE DATABASE opensupports;
Create a new user and grant it privileges on the new database:
CREATE USER 'opensupports'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON opensupports.* TO 'opensupports'@'localhost' WITH GRANT OPTION;
Replace password with a strong and secure password.
Now that we have all the dependencies installed and the database set up, we need to configure OpenSupports.
Open the config.php file located in the OpenSupports directory:
nano /var/www/htdocs/opensupports/config.php
Edit the following lines to reflect your database settings:
// Database Information
define("DB_HOST", "localhost");
define("DB_NAME", "opensupports");
define("DB_USER", "opensupports");
define("DB_PASS", "password");
Replace password, opensupports, and localhost with the database user's password, username, and hostname we just created.
Save and close the file by pressing CTRL + X, then Y to confirm and Enter to exit.
Next, we need to configure Apache to serve OpenSupports. Open the Apache configuration file:
nano /etc/httpd/conf/httpd.conf
Add the following lines to the bottom of the configuration file to create a new virtual host:
<VirtualHost *:80>
ServerName example.com
DocumentRoot "/var/www/htdocs/opensupports/"
ErrorLog "/var/log/httpd/opensupports-error.log"
CustomLog "/var/log/httpd/opensupports-access.log" common
<Directory "/var/www/htdocs/opensupports/">
Options FollowSymLinks
AllowOverride All
Require all granted
</Directory>
</VirtualHost>
Replace example.com with your website's domain name.
Save and close the file by pressing CTRL + X, then Y to confirm and Enter to exit.
Finally, we need to start the MariaDB and Apache services and enable them on boot:
ln -s /etc/sv/mariadb /var/service/
ln -s /etc/sv/httpd /var/service/
Once you have created the symbolic links, you can start the services:
sv start mariadb
sv start httpd
To enable them on boot, run:
ln -s /var/service/mariadb /var/service/httpd /etc/sv/
OpenSupports is now installed and configured, and you can access it by navigating to http://example.com (replace example.com with your website's domain name).
In this tutorial, we have gone through the necessary steps to install and configure OpenSupports on Void Linux. Now you can start using OpenSupports to provide support to your users and customers.
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