Request Tracker (RT) is an open source ticket tracker used to manage tasks and workflows by businesses and organizations. This tutorial explains how to install Request Tracker on Void Linux.
Before we begin the installation process, ensure that you have the following:
Before you start the Request Tracker installation process, it is essential to update your system packages to ensure that you have the latest packages installed. Open the terminal and run the following command:
sudo xbps-install -Su
To run Request Tracker, some prerequisites are necessary for it to work correctly. Run the following command to install the required dependencies:
sudo xbps-install -S apache mysql mariadb nginx perl perl-CGI perl-DBD-MySQL perl-Email-MIME perl-MIME-tools perl-Module-Build perl-Module-Build-Tiny perl-Module-Runtime perl-Plack perl-Starlet perl-Test-Exception perl-Test-RequiresInternet perl-YAML-Tiny
To install Request Tracker, you need to download the latest source code of RT from the official website. Run the following command to download the source code:
wget https://download.bestpractical.com/pub/rt/release/rt-latest.tar.gz
Once the download is complete, extract the tar file using the following command:
tar -xzf rt-latest.tar.gz
After extracting, navigate to the extracted directory and run the following command to install RT:
sudo perl Makefile.PL
sudo make install
Configure RT by creating a new configuration file. Run the following command:
sudo cp /opt/rt4/etc/RT_Config.pm /etc/request-tracker4/
sudo nano /etc/request-tracker4/RT_SiteConfig.pm
Configure your RT installation by modifying the configuration file with your specific details. For example, configure the database settings, email settings, and other settings as per your requirement.
Start the Request Tracker service and enable it at boot time. Run the following command:
sudo systemctl enable httpd maria mariadb mysql nginx
sudo systemctl start httpd maria mariadb mysql nginx
After starting the service, open your web browser and navigate to http://localhost/rt/ to start using Request Tracker.
In this tutorial, we have explained how to install Request Tracker on Void Linux from the official website. After following these steps, you should have a fully functional Request Tracker installation running on your Void Linux system.
If you want to self-host in an easy, hands free way, need an external IP address, or simply want your data in your own hands, give IPv6.rs a try!
Alternatively, for the best virtual desktop, try Shells!
