Installing osTicket on Void Linux

osTicket is a popular open-source ticketing software used for managing customer support requests. Void Linux is a lightweight Linux distribution that can be easily set up on your system. This tutorial will guide you through the installation process of osTicket on Void Linux.

Prerequisites

• A running instance of Void Linux
• Access to the system as a superuser (root) or an account with sudo privileges

Step 1: Install Dependencies

Before installing osTicket, you need to ensure that the required dependencies are installed on your system. To install the dependencies, run the following command:

$ sudo xbps-install -S nginx php-fpm php-pdo_mysql php-xml php-curl php-gd

This command will install Nginx (a web server), PHP (a server-side scripting language), and its required extensions.

Step 2: Download osTicket

You can download the latest stable release of osTicket from their official website or use the following command:

$ wget https://github.com/osTicket/osTicket/releases/download/v1.15.4/osTicket-v1.15.4.zip

Step 3: Install osTicket

Once you have downloaded the osTicket zip file, extract it to the web server’s root directory /usr/share/nginx/html/osticket.

$ sudo mkdir -p /usr/share/nginx/html/osticket/
$ sudo unzip osTicket-v1.15.4.zip -d /usr/share/nginx/html/osticket/

After extracting the zip file, set the correct ownership permissions for the files:

$ sudo chown -R nginx:nginx /usr/share/nginx/html/osticket/
$ sudo chmod -R 755 /usr/share/nginx/html/osticket/

Step 4: Configure Nginx

Now that the osTicket files are installed on your system, you need to configure Nginx to serve them. Open the Nginx configuration file using your favorite editor.

$ sudo vim /etc/nginx/nginx.conf

Add the following configuration block within the server block:

location /osticket {
    try_files $uri $uri/ /osticket/index.php?$query_string;
}

location ~ \.php$ {
    fastcgi_pass unix:/run/php-fpm/php-fpm.sock;
    fastcgi_index index.php;
    include fastcgi_params;
}

Next, restart Nginx:

$ sudo systemctl restart nginx

Step 5: Configure PHP-FPM

osTicket requires some changes to the PHP-FPM configuration file. Open the PHP-FPM configuration file.

$ sudo vim /etc/php-fpm.d/www.conf

Change the following configuration variables:

user = nginx
group = nginx
listen = /run/php-fpm/php-fpm.sock
listen.owner = nginx
listen.group = nginx

Once done, restart PHP-FPM:

$ sudo systemctl restart php-fpm

Step 6: Accessing osTicket

Now you can access osTicket by opening your web browser and browsing to your server's IP address followed by /osticket. Alternatively, you can use the following command to get the IP address:

$ ip addr show eth0

Your osTicket installation should now be accessible on your server.

Conclusion

Installing osTicket on Void Linux is a straightforward process. Using this tutorial, you can easily set up osTicket and manage customer support requests in a few simple steps.

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