OTobo is an open-source ticketing platform that provides a multi-channel ticket management solution for businesses, organizations, and teams. With OTOBO, you have an all-in-one solution that provides features such as customer management, ticket routing, and much more. In this tutorial, we will guide you step-by-step on how to install OTOBO on your Windows 10 system.
Before we begin, ensure you have the following in place:
To start the installation, you have to download the OTOBO package from their official website, https://otobo.de/en/.
After downloading the package, extract it to a directory that you deem fit. It's recommended to extract it at your Apache or Nginx webserver’s document root directory located at C:\xampp\htdocs or equivalent.
Go to the installation directory and navigate to the scripts folder. You will see a file with the name bundle_perl_modules.pl. Double-click on it to run, and it will install required Perl modules on your system.
Create a new database and user for OTOBO from the MySQL command prompt.
mysql> CREATE DATABASE otobo_db;
mysql> CREATE USER 'otobo_user'@'localhost' IDENTIFIED BY 'password';
mysql> GRANT ALL PRIVILEGES ON otobo_db.* TO 'otobo_user'@'localhost' WITH GRANT OPTION;
mysql> FLUSH PRIVILEGES;
Rename the file otobo.dist.conf to otobo.conf and edit the necessary options in the file according to the MySQL database you created in Step 4.
Once you’ve configured the OTOBO instance, open a web browser and navigate to http://localhost/otobo/index.pl/installer. Follow the steps provided in the web interface to complete the installation.
The OTOBO installation process is now complete. You can now log in to your OTOBO dashboard by going to http://localhost/otobo/index.pl in your web browser.
Congratulations! You have successfully installed OTOBO on your Windows 10 machine. You can now start using the platform to manage your customer tickets, personnel assignments, and more.
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