OpenSupports is a free and open-source help desk software that allows businesses to provide support to their customers. In this tutorial, we will guide you on how to install OpenSupports on your Windows 10 computer.
To install OpenSupports, you need to have the following:
After downloading OpenSupports from their website, extract the files to a new folder. This can be done by right-clicking on the file and selecting "Extract All".
Next, navigate to your web server's root directory. This is usually located in the "htdocs" folder for Apache, or the "html" folder for Nginx.
Copy the contents of the extracted OpenSupports folder and paste them into the web server's root directory.
Create a new MySQL or MariaDB database for OpenSupports. You can use a tool like phpMyAdmin to create a new database, or use the MySQL command line interface.
Open the "configuration.php" file located in the OpenSupports folder and enter your database details:
'DB_TYPE' => 'mysql',
'DB_HOSTNAME' => 'localhost',
'DB_USERNAME' => 'your_username',
'DB_PASSWORD' => 'your_password',
'DB_DATABASE' => 'your_database_name',
Make sure to replace "your_username", "your_password", and "your_database_name" with your actual database details.
Open your web server's configuration file (usually located in the "conf" folder) and add the following:
For Apache:
<Directory "C:/xampp/htdocs">
Options Indexes FollowSymLinks MultiViews
AllowOverride All
Order allow,deny
Allow from all
</Directory>
For Nginx:
location / {
try_files $uri $uri/ /index.php$is_args$args;
}
Replace "C:/xampp/htdocs" with your actual web server root directory.
Once you have completed the above steps, OpenSupports should be ready to use. Open a web browser and enter your web server's URL followed by "/opensupports/public".
For example, if your web server's URL is "http://localhost" and you placed OpenSupports in the root directory, the URL would be "http://localhost/opensupports/public".
You will be greeted with the OpenSupports setup wizard, where you will create an administrator account and configure some basic settings.
Congratulations, you have successfully installed OpenSupports on your Windows 10 computer!
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