UVDesk is an open-source helpdesk system that allows businesses to manage customer queries effectively. The software is free to use and can be installed on various operating systems. In this tutorial, we will show you how to install UVDesk on Windows 10.
Before starting the installation process, make sure that you have the following prerequisites:
To download the UVDesk package, go to the official website at https://www.uvdesk.com/download/ and select "UVDesk Open Source" from the available options.
Once the download is complete, extract the zip file to your desired location.
Composer is a package manager for PHP that is used by UVDesk. You can download and install the latest version of Composer from the official website at https://getcomposer.org/download/.
Once the download is complete, run the installer and follow the setup wizard to complete the installation.
To run UVDesk on your Windows machine, you need to install the required PHP extensions. These include:
To install these extensions, open the command prompt and run the following command for each extension:
php --ini
This command will display the location of your php.ini configuration file. Open the file and add the following extensions by removing the semicolon before each extension:
extension=dom
extension=imap
extension=json
extension=pcre
extension=session
extension=tokenizer
extension=xml
Once you have added all the extensions, save the file and close it.
To configure Apache and MySQL, you need to create a virtual host for UVDesk in your Apache configuration file. Open the file httpd-vhosts.conf, which is usually located at C:\xampp\apache\conf\extra\, and add the following lines:
<VirtualHost *:80>
ServerAdmin webmaster@localhost
DocumentRoot "C:/path/to/uvdesk/public"
ServerName uvdesk.local
ErrorLog "logs/uvdesk-error.log"
CustomLog "logs/uvdesk-access.log" common
<Directory "C:/path/to/uvdesk/public">
Options Indexes FollowSymLinks Includes ExecCGI
AllowOverride All
Require all granted
</Directory>
</VirtualHost>
Make sure to replace C:/path/to/uvdesk with the actual path where you have extracted the UVDesk package.
Next, you need to create a new MySQL database and user for UVDesk. Open the MySQL command prompt and run the following commands:
CREATE DATABASE uvdesk;
CREATE USER 'uvdesk'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON uvdesk.* TO 'uvdesk'@'localhost';
FLUSH PRIVILEGES;
Make sure to replace password with your desired password.
To install UVDesk, open the command prompt and navigate to the directory where you have extracted the UVDesk package. Run the following command to install the required dependencies:
composer install --no-dev -o
Once the installation is complete, run the following command to configure UVDesk:
php bin/console uvdesk:configure-helpdesk
This command will prompt you to enter your MySQL database details and UVDesk admin account details. Enter the required details and wait for the configuration process to complete.
To run UVDesk, start your Apache and MySQL servers using a tool such as XAMPP. Open your web browser and go to http://uvdesk.local/ to access the UVDesk login page.
Enter your admin account details and click the "Login" button to access the UVDesk dashboard.
Congratulations! You have successfully installed UVDesk on your Windows 10 machine.
In this tutorial, we showed you how to install UVDesk on Windows 10. By following these simple steps, you can set up a powerful helpdesk system to manage customer queries and improve your business operations.
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