Tutorial: How to Install OTOBO on Windows 11

OTobo is a free and open-source ticketing solution, which is used to manage and track customer inquiries and support requests. In this tutorial, we will show you how to install OTOBO on Windows 11.

Prerequisites

Before starting the installation process, make sure your system meets the following requirements:

• A Windows 11 machine with at least 4GB of RAM
• A web server with PHP version 7.2 or higher
• MariaDB or MySQL version 5.5 or higher
• Web browser with JavaScript enabled

Steps to Install OTOBO on Windows 11

Follow the steps given below to install OTOBO on your Windows 11 machine:

Step 1: Download OTOBO

• Go to the official OTOBO website: https://otobo.de/en/
• Click on the "Download" button at the top of the page.
• Choose the appropriate version for your operating system.

Step 2: Install a Web Server

OTobo requires a web server with PHP version 7.2 or higher to run. Here are the steps to install a web server:

• Download and install a web server software like XAMPP or WAMP.
• After installation, start the Apache and MySQL services.

Step 3: Install MariaDB or MySQL

OTobo requires a database management system like MariaDB or MySQL to store data. Here are the steps to install MariaDB:

• Download and install MariaDB from the official website.
• During the installation process, enter a password for the root user.

Step 4: Configure Web Server and Database

Here are the steps to configure the web server and the database:

• Open the XAMPP control panel and click on the "Config" button next to Apache.
• Click on the "php.ini" file.
• Search for "mysqli.default_host" and set it to "localhost".
• Search for "mysqli.default_user" and set it to "root".
• Search for "mysqli.default_password" and set it to the password you set during the MariaDB installation.
• Save the changes and restart Apache.

Step 5: Unzip OTOBO and Copy to Web Server

• Extract the downloaded OTOBO file to the web server directory (e.g., htdocs).
• Rename the extracted folder to "otobo".

Step 6: Install OTOBO

Here are the steps to install OTOBO:

• Open a web browser and navigate to "http://localhost/otobo/install.pl".
• Follow the on-screen instructions to complete the installation.
• Once the installation is complete, delete the "install.pl" file.

Step 7: Configure OTOBO

Here are the steps to configure OTOBO:

• Open a web browser and navigate to "http://localhost/otobo".
• Log in with the default username "root@localhost" and the password "root".
• Click on the "System Configuration" menu and enter the necessary details.
• Save the changes.

Congratulations, you have successfully installed and configured OTOBO on your Windows 11 machine!

Conclusion

In this tutorial, we learned how to install OTOBO on a Windows 11 machine. We covered the steps required to install a web server, MariaDB or MySQL, and configure the web server and database. We also covered how to install and configure OTOBO, so you can start managing your customer inquiries and support requests.

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