OpenSupports is an open-source ticketing and support system that allows businesses and organizations to manage customer inquiries and support requests. In this tutorial, we will be walking you through the steps required to install OpenSupports on Windows 11.
Before proceeding with the installation process, make sure you have the following prerequisites:
First, navigate to the official OpenSupports website at https://www.opensupports.com/ and download the latest version of the software (currently 4.7.1). The file will be downloaded as a ZIP archive.
Once you have downloaded the ZIP archive, extract the contents to your webserver's document root directory. Depending on your webserver configuration, the document root could be located in various directories, such as /var/www/html or C:\inetpub\wwwroot.
Next, you will need to create a database for OpenSupports to use. You can create a new database by running the following MySQL commands:
mysql -u root -p
CREATE DATABASE opensupports;
You can replace opensupports with your preferred database name.
After extracting the files and creating the database, it's time to configure OpenSupports. Navigate to the OpenSupports directory that you extracted in Step 2 and locate the config.php file. Open the file in a text editor and update the MySQL database credentials to match your database configuration:
define('DB_DRIVER', 'mysql');
define('DB_HOSTNAME', 'localhost');
define('DB_USERNAME', 'root');
define('DB_PASSWORD', 'your_mysql_password');
define('DB_DATABASE', 'opensupports');
Save the file and close the text editor.
Now that you have configured OpenSupports, it's time to install the software. Navigate to http://localhost/opensupports/install in your web browser. You should see the OpenSupports installation wizard.
Follow the prompts in the wizard to complete the installation process. You will need to enter your MySQL database credentials and configure your email settings.
After completing the installation process, you can navigate to http://localhost/opensupports/ in your web browser to access the OpenSupports dashboard. From there, you can test the software and create support tickets to make sure everything is working correctly.
By following these simple steps, you should now have a fully functional instance of OpenSupports running on your Windows 11 machine. If you encounter any issues during the installation process or while using the software, refer to the official OpenSupports documentation or seek help from the community.
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