How to Install Zammad on Windows 11

Zammad is an open-source helpdesk and support ticket system that can be easily installed on Windows 11. This tutorial will guide you through the steps of installing Zammad on your Windows 11 machine.

Prerequisites

Before installing Zammad, make sure your system meets the following requirements:

• Windows 11 installed
• At least 2GB of RAM
• Sufficient storage space for the Zammad installation and database
• Internet connectivity

Steps

Step 1: Install Ruby

Zammad is built with the Ruby programming language, so the first step in installing Zammad is to install Ruby on your Windows 11 machine.

1. Download the Ruby installer for Windows from here.
2. Run the installer and follow the installation wizard.
3. Select the options to add Ruby to your system path and to associate .rb and .rbw files with Ruby.

Step 2: Install PostgreSQL

Zammad requires a PostgreSQL database, so you'll need to install it on your system before proceeding with Zammad installation.

1. Download the PostgreSQL installer for Windows from here.
2. Run the installer as an administrator and follow the installation wizard.
3. Choose a password for the postgres user when prompted during the installation.

Step 3: Install Node.js

Zammad uses Node.js for certain features like the frontend web server and Elasticsearch.

1. Download the Node.js installer for Windows from here.
2. Run the installer and follow the installation wizard.

Step 4: Install Zammad

1. Open Command Prompt as an administrator.
2. Run the following command to install required dependencies: gem install -V bundler
3. Clone the Zammad repository from here using the following command:

git clone https://github.com/zammad/zammad.git

4. Move to the cloned repository using the command cd zammad.
5. Run the following command to install the required Zammad dependencies:

bundle install --without test development postgresql

6. Run the following command to set up the Zammad database with PostgreSQL:

rake db:create db:migrate db:seed

7. Run the following command to start the Zammad server:

rails s

8. Open your web browser and navigate to http://localhost:3000/. You should see the Zammad login screen.

Congratulations! You have successfully installed Zammad on your Windows 11 machine.

Conclusion

In this tutorial, we walked through the steps required to install Zammad on Windows 11. Once you've installed Zammad, you'll have a powerful and versatile helpdesk and support ticket system at your disposal.

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