osTicket is a popular open-source ticketing system that allows businesses to manage customer inquiries and support requests. In this tutorial, we’ll show you how to install osTicket on Windows 11.
Before we begin, you will need a few things:
First, visit the osTicket website and download the latest version of the software.
Once you have downloaded the file, extract its contents to a folder on your computer.
Next, you need to configure PHP to work with osTicket. To do this, open the php.ini file in a text editor. This file is usually located at C:\php\php.ini.
Find the following lines and uncomment them by removing the semicolons (;):
;extension_dir = "ext"
;extension=php_imap.dll
Save the file and close the text editor.
Now that PHP is configured, you need to create a database for osTicket to use. To do this, open up the MySQL command line interface and log in as a user with administrative privileges.
Enter the following command to create a new database:
CREATE DATABASE osticket;
Next, create a new user and grant them privileges on the database:
CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'password';
GRANT ALL PRIVILEGES ON osticket.* TO 'osticketuser'@'localhost';
Be sure to replace password with a strong password.
Now that you’ve created a database and configured PHP, you can install osTicket.
Navigate to the folder where you extracted the osTicket files and locate the setup folder. Open the index.php file in a text editor.
Find the following lines and change the values to match your database information:
define('DBNAME','osticket');
define('DBUSER','osticketuser');
define('DBPASS','password');
define('DBHOST','localhost');
Save the file and close the text editor.
Next, navigate to http://localhost/path/to/osticket/setup in your browser. Follow the on-screen instructions to complete the installation.
Once the installation is complete, delete the setup folder to prevent unauthorized access.
Log in to your new osTicket installation and navigate to the admin panel. Here, you can configure your ticketing system to your liking, including setting up email addresses for ticket submission and assigning roles and permissions to your support staff.
Congratulations, you have successfully installed osTicket on Windows 11!
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