How to Install OpenSupports on macOS

OpenSupports is an open source support ticket system that allows you to manage customer requests and inquiries. In this tutorial, we will guide you through installing OpenSupports on macOS.

Prerequisites

• macOS operating system
• Terminal or any shell application
• Administrative access to your system

Installation Steps

1. Open your Terminal app.

2. Install Homebrew package manager by running the following command:

   /bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install.sh)"
   

3. After the installation, run the following command to update Homebrew:

   brew update
   

4. Install PHP and MariaDB using Homebrew by running the following commands:

   brew install php
   brew install mariadb
   

5. Start the MariaDB server by running:

   brew services start mariadb
   

6. Download and extract the latest version of OpenSupports from their official website:

   wget https://github.com/opensupports/opensupports/releases/latest/download/opensupports.zip
   unzip opensupports.zip
   

7. Move the extracted files to your web server root directory by running:

sudo mv opensupports /Library/WebServer/Documents/opensupports

8. Configure MariaDB by running the following command:

sudo mysql_secure_installation

9. Follow the on-screen prompts to set up the appropriate database.

10. After completing the database setup, navigate to the OpenSupports directory that we moved earlier:

cd /Library/WebServer/Documents/opensupports

11. Install the required dependencies by running:

sudo php composer.phar install

12. After installing the dependencies, edit the .env.example file:

cp .env.example .env nano .env

13. Update the configuration variables in the .env file with your credentials:

DB_HOST=localhost DB_NAME=YourDatabaseName DB_USER=YourDatabaseUser DB_PASSWORD=YourDatabasePassword

14. Save and exit the file by pressing Ctrl+X, then Y, then Enter.

15. Generate an application key by running:

sudo php artisan key:generate

16. Run the following command to set up the initial database tables:

sudo php artisan migrate:fresh --seed

17. Finally, start the PHP server by running:

sudo php artisan serve --host=127.0.0.1

## Conclusion

You have successfully installed OpenSupports on your macOS system. You can navigate to http://127.0.0.1:8000/opensupports in your web browser to access the OpenSupports application.

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