How to Install Request Tracker on macOS

Request Tracker (RT) is an open-source ticket tracking system used for managing customer requests and incidents. Here's how you can install RT on your macOS computer:

Prerequisites

Before proceeding with the installation, make sure you have the following prerequisites:

• A macOS system with administrative privileges.
• A web server installed on macOS such as MAMP or Apache.
• Perl 5.16 or newer version installed on the system.
• Git installed on the system.

Installation

1. Clone the RT repository from GitHub using the following command:

$ git clone git://github.com/bestpractical/rt.git

2. Change the directory to the RT folder using the following command:

$ cd rt

3. Run the following command to install the dependencies:

$ perl sbin/rt-test-dependencies --install --with-mysql

4. After running the command, it will prompt you to install the necessary dependencies. Type y and press the Enter key to proceed with the installation.

5. Next, configure the RT by running the configure script:

$ ./configure --with-db-type=mysql --with-web-user=_www --with-web-group=_www

6. After that, build and install RT with the following command:

$ make install

7. Now, restart your web server to apply the changes you made in the configuration using the following command:

$ sudo apachectl restart

8. Finally, test the RT installation by accessing the URL http://localhost/rt/. It should display the RT home page.

Congratulations! You have successfully installed Request Tracker on your macOS system.

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