Trudesk is an open-source help desk solution that provides an easy-to-use ticketing system for customer support. In this tutorial, we will demonstrate how to install Trudesk on macOS.
Before proceeding with the installation, ensure you have the following:
Open Terminal on macOS.
Create a directory where Trudesk files will be placed. You can use the following command to create a trudesk folder:
mkdir trudesk
Navigate to the Trudesk folder using:
cd trudesk
Download and extract the latest version of Trudesk using:
curl -L 'https://github.com/polonel/trudesk/archive/v1.0.3.tar.gz' | tar zx
Note: You can always find the latest version of Trudesk on the official repository here.
Navigate to the extracted trudesk folder:
cd trudesk-1.0.3
Install the required packages for Trudesk using:
npm install
Create a configuration file:
cp ./config/production.example.json ./config/production.json
Edit the configuration file by running this command:
nano ./config/production.json
Note: You can choose any text editor like 'vi' or 'vim' if you are more comfortable using them.
Update the configurations on the file, according to your requirement. Make sure to update the following fields:
base_url - specify URL path for Trudeskmailer - specify your outgoing mailer settingsmongo - specify the database connection stringSave the changes to the file by pressing CTRL+O.
Quit Nano editor by pressing CTRL+X.
Run the application with:
npm start
Once the server is started, navigate to the URL you provided in the configuration file (the base_url field). You should now see the Trudesk login page.
You have successfully installed Trudesk on macOS. You can now start using Trudesk to manage and respond to customer support tickets.
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