Zammad is an open-source helpdesk and ticketing system that can be used for customer support, IT service management, and more. In this tutorial, we will guide you through the process of installing Zammad on macOS.
Before installing Zammad, you need to have the following:
Homebrew is a package manager for macOS that allows you to install, update, and manage software packages. You can install Homebrew by following these steps:
Open the Terminal application
Run the following command to install Homebrew:
/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"
Wait for the installation process to complete.
Zammad requires several dependencies to be installed on your system. You can install them by running the following command:
brew install elasticsearch postgresql redisnode git gpg2 nginx
Once you have installed the dependencies, you can install Zammad by following these steps:
Open the Terminal application
Run the following command to download and install Zammad:
curl -o- https://dl.packager.io/srv/zammad/zammad/key | sudo apt-key add -
sudo wget -O /etc/apt/sources.list.d/zammad.list https://dl.packager.io/srv/zammad/zammad/sha/4338c7d420a6cb9ac9f4792b3d45c2f50fae7a29/deb/master
sudo apt-get update && sudo apt-get install zammad
Wait for the installation process to complete.
After the installation process is complete, you can start Zammad by following these steps:
Open the Terminal application
Run the following command to start Zammad:
zammad run
Wait for Zammad to start.
You can access Zammad by opening your web browser and entering the following URL:
http://localhost:3000
By following the steps outlined in this tutorial, you should now have Zammad installed and running on your macOS system. You can now use Zammad to manage your support tickets and IT service requests.
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