OTOB is a free and open-source ticketing system software that provides an easy-to-use interface for managing customer inquiries and support requests. In this tutorial, we will show you how to install OTOBO on NixOS latest.
Before installing OTOBO, it is essential to update the NixOS system by running the following command on the terminal:
sudo nix-channel --update
sudo nixos-rebuild switch
To install OTOBO, we need to install some pre-requisite packages that are required for building and running OTOBO.
We can install these packages by running the following command:
sudo nix-env -i perl perlPackages.DBI perlPackages.DBDSQLite \
perlPackages.Dancer2 perlPackages.ULP-Runtime perlPackages.NetAddr-IP perlPackages.JSON-XS \
perlPackages.LWP-Protocol-https perlPackages.File-Copy-Recursive
Download the latest stable version of OTOBO from https://ftp.otobo.de/pub/otobo/ and copy the URL of the file.
Copy the file's URL, and from the terminal, run the following command:
wget https://ftp.otobo.de/pub/otobo/otobo-latest.tar.gz
This will download the latest stable OTOBO release.
Extract the downloaded file to the /opt/ directory by running the following command:
sudo tar xzf otobo-latest.tar.gz -C /opt/
The extracted file should be located in the /opt/otobo/ directory.
Next, we need to install MariaDB. We can install it from the official NixOS repository by running the following command on the terminal:
sudo nix-env -iA nixos.mariadb
Once MariaDB is installed, we can start and enable it using the following commands:
sudo systemctl enable mariadb
sudo systemctl start mariadb
After starting Mariadb, we can create a new MariaDB user and a database for OTOBO by running the following commands:
sudo mysql -uroot
MariaDB [(none)]> CREATE DATABASE otobo;
MariaDB [(none)]> CREATE USER 'otobo'@'localhost' IDENTIFIED BY 'my_secret_password';
MariaDB [(none)]> GRANT ALL PRIVILEGES ON otobo.* TO 'otobo'@'localhost';
MariaDB [(none)]> FLUSH PRIVILEGES;
MariaDB [(none)]> EXIT;
Go to the OTOBO installation directory and run the bin/otobo.SetPermissions.pl script to set file permissions:
cd /opt/otobo/
sudo bin/otobo.SetPermissions.pl --otobo-user=nobody --otobo-group=nogroup
Next, copy the Kernel/Config.pm.dist file to Kernel/Config.pm.
cd /opt/otobo/
sudo cp Kernel/Config.pm.dist Kernel/Config.pm
Open the Kernel/Config.pm file using any text editor and set the following details:
$Self->{DatabaseHost} = 'localhost';
$Self->{Database} = 'otobo';
$Self->{DatabaseUser} = 'otobo';
$Self->{DatabasePw} = 'my_secret_password';
Save the file and close it.
To run OTOBO successfully, we need to install some Perl modules. We can install them by running the following command on the terminal:
sudo bin/otobo.CheckModules.pl
The script will install all the required Perl modules automatically.
Finally, start the OTOBO web server by running the following commands on the terminal:
sudo bin/otoboctl start
After the server has started, access the OTOBO web interface by visiting http://localhost:8765/ in your web browser.
In this tutorial, we have learned how to install OTOBO on NixOS latest. With OTOBO, you can easily manage your support tickets and have a more organized platform for customer inquiries.
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